Jeff Jacobson

Jeff Jacobson

Director of Business Development

Jeff Jacobson comes to EPR with over 20 years of Fire & EMS experience as a career Firefighter Paramedic. He also has 10 plus years in the Fire & EMS sales industry with the last 6 years as a sales leader working in the SaaS RMS software space. He has a passion to provide agencies with software that helps protect first responders and provides leadership with valuable data to make informed decisions within their department.

Jeff holds many certifications including FF 1&2, NREMT- Paramedic, AHA instructor for all disciplines, & several management certifications. 

Contact Information

Jeff Jacobson-1

Leadership Team

Learn more about our capable and hard-working leadership team.

Kathi P Updated

Kathi Pletzke

Director, N. American Operations


Shane Moss

Chief Training Officer

Benny new

Benny Shalev


Aaron Schrieber

Aaron Schrieber

Customer Support Manager

Harry new

Harry Rabinovich


Micha Redler

Micha Redler

Development Team Manager


Damon Mays

Customer Support

Jeff Jacobson-2

Jeff Jacobson

Director of Business Development

Jaime Metcalf

Jaime Metcalf

Business Development Representative

Case Studies

Don't take it from us, check out what other Fire Department and EMS Agencies are saying about EPR.


"We've had the privilege to work  with EPR Systems and Fireworks for a period of times now. The two things that come to mind when I think about their company, this has really given us the ability to get our data out and make informed decisions on our fire department and our goals and where we are going. The other thing is their customer support. I had never worked with a company before who has customer results to this level."

Ryan Gibbons
Green Metro Fire Department

"In a day when customer service is not really at its best. Fireworks has stepped up their game. Most of our problems and/or issues are normally fixed within 5 minutes whether it is 1 o'clock in the morning or 8 o'clock in the morning. So North Ricer can't say enough about their responsiveness to any problems, or any fix or any improvement and I will highly recommend them to anybody that is looking for a solution for report writing, pre-planning and inspections."

Fire Chief
North River Fire Department

"We have been with Fireworks since the inception and have experienced  wonderful customer service throughout our time together. We have watched the software grow to its current state and continue to provide feedback for future development. Currently Fireworks is meeting all of our fire and rescue  needs."

J Falcone
Deputy Fire Chief

"We have been using fireworks for several years and their customer service is out of this world. If you call or email them they get back to us right away, They let us know a time frame of when updates can be done.

They look at the end user to confirm that what they are putting into the system the end user is understanding.

They listen to our concerns. They also listen to what we need as a department and as a whole. They are very accommodating when we talk to them on the phone and if any issues arise they work well with upper management to make sure that we are satisfied and that the system is working properly.

I also would recommend them for their reporting system. Their reporting systems are at the click of a button. You put a couple dates in and you can get your download within seconds. It’s very quick and very easy, when we download to the state is also very quick and easy within a few minutes to do an entire year to send to the state.

They really work well with the customer which is very appreciated. "


Kim Luther
Administrative Officer

"I’m Cheryl Edwards, Fire Marshall for Lakeland Fire Department. We have been using Fireworks for a couple of years now. 

We were first drawn to the analytics tool that is part of Fireworks. This tool puts up to date data at our finger tips. It allows me to drill down on the data and to create charts and even export the data or the charts.

I can also customize my dashboard to keep an eye on the things that are important to me such as false alarms, the inspections that have been completed and even the deficiencies that have been found in the system."

Cheryl Edwards
Lakeland Fire Department